You must not use this Website contradictory to its purpose. It is forbidden to: commit or encourage a criminal offence; transmit or make available a virus, trojan, worm, logic bomb or share publicly any other content that is malicious, technologically harmful, in breach of confidence or in any manner offensive or obscene; hack any section of the Portal; corrupt data; cause disturbance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly called "spam"; or try to influence the performance or feature of any computer facilities of or accessed through this Website. Breach of this regulation would comprise a criminal offence in scope of the EU Computer Misuse Act 1990. ROCLAN will make sure to report any such cases of breach to relevant law enforcement authorities and disclose them your identity.
We shall not be responsible for loss or damage resulting from a distributed denial-of-service attack, viruses or other technologically damaging content which could infect your computer equipment, programs, data or other proprietary material as a result of your use of this Website or downloading of any content posted therein, or on any website linked to it.
The use of automated systems or software for the purpose of extracting data from this Website for commercial purposes, (“screen scraping”) is forbidden without license.
The intellectual property rights in any software and content shared with you on or via this Website remain the property of ROCLAN or its licensors and are protected under copyright laws and treaties worldwide. ROCLAN and its licensors reserve all such rights. You are allowed to keep, print and display the content supplied for personal use only. You are not allowed to publish, manipulate, share or otherwise copy, in any format, any of the content or copies of material you have been supplied with or available on this Website nor are you allowed to use any such content linked with any business or commercial firm.
You are not allowed to modify, translate, reverse engineer, decompile, disassemble or make derivative works on the basis of any software or accompanying documentation supplied by ROCLAN or its licensors. ROCLAN™ is a trademark that is the property of ROCLAN. You are granted no license or consent to use these marks in any manner, and you express consent not to use these marks or any marks which are seemingly similar without prior authorization of ROCLAN in writing.
ROCLAN reserves the right to close down an account if a user is identified as using proxy IPs (Internet Protocol addresses) to attempt to conceal usage of multiple accounts or disrupts our services in any manner.
We are always happy to receive your feedback or other suggestions regarding ROCLAN, however, you understand that we can use them without any obligation to compensate for them (just as there is no obligation for you to offer them).
By submitting any material to us, you agree to use the ROCLAN Community Areas according with the Terms and Conditions specified here.
If you do not wish to give ROCLAN permission indicated above regarding these terms, do not submit or make available your contribution on the Community Areas.
The Service provides you with the possibility of interaction with social media services, for example via Facebook “Like” buttons, Twitter and in other manners. These functionalities may enable integration and/or access to your social media accounts. We do not have control over those social media services, your profiles on those services; furthermore, we do not make modifications to your privacy settings on those services or establish terms and regulations about the manner in which your personal information on those services will be used. You as well as the providers of social media service have control over those issues, not ROCLAN. We encourage you to become acquainted with all policies and information regarding the applicable social media services to find out more about how they manage your data prior to using any such functionalities made available to you on our Service. We do not hold responsibility for any acts or omissions by any social media service provider or your use of functionalities that arise from their platform.
By placing an order, you agree to purchase a product on and under the following terms and conditions. All orders are subject to availability of products and confirmation of the total order price.
Time of dispatch may vary as per availability. Any guarantees or representations made regarding delivery times are subject to any delays that may arise as a result of postal delays or force majeure for which we will not be held responsible. Please read our Delivery Charges notice to obtain more information.
In order to enter into a contract with ROCLAN you must be aged over 16 and hold a valid credit or debit card issued by a bank that is acceptable to us. ROCLAN maintains the right to refuse any request that you might make, and ROCLAN reserves the right to close your ROCLAN account at its sole discretion. Upon acceptance of your order, we will inform you via email and send confirmation of identity of the party which you have entered into a contract with. This will usually be ROCLAN or may in certain cases be a third party. In cases where a contract is concluded with a third party, ROCLAN does not take the position of either agent or principal and the agreement is concluded between yourself and that third party and will be subject to the terms of sale which they will make available. When placing an order you acknowledge that all details provided by you are true and valid, that you are an authorized user of the credit or debit card used for placement of the order and that there exist sufficient funds to cover the items’ cost. The cost of foreign products and services may vary. All prices advertised may be subject to such amendments. Please be aware that certain goods sold via our Websites may not be suitable for children aged under 18 , therefore we ask to take extra care when purchasing goods as gifts, for under 18’s.
When placing an order, you will be sent an acknowledgement e-mail to confirm our receipt of your order. This message will only constitute an acknowledgement and cannot be recognized as acceptance of your order. A contract between us for the purchase of goods will not be concluded until we have accepted your payment and have debited your credit or debit card.
While we do our best and ensure that all details, descriptions as well as prices present on this Website are valid, some errors may occur. Should we discover an error in the price of any goods which you have ordered we will send you information of this fact as soon as possible and provide the option of reconfirming your order at the accurate price or withdrawal. If we are not able to make contact with you, we will recognize the order as cancelled. If you cancel the order and you have already paid for the goods, we will send you a full refund. Where applicable, prices will include VAT. Costs of delivery will be charged additionally; such charges are clearly indicated where applicable and included in the “Total Cost”
The Service may contain typographical mistakes or other mistakes or inaccuracies and may not be complete or up to date. This is why we reserve the right to correct any mistakes, discrepancies or omissions and to amend or update information at any time without giving prior notice. We reserve the right to refuse to fill any orders that might be placed by you on the basis of information on the Service that may include errors or discrepancies, this includes, without limitation, errors, inaccuracies or out-of-date information in regards to pricing, shipping, payment terms, or return policies.
Upon receipt of your order, we perform a standard pre-authorization control of your payment card to make sure that there is a sufficient amount of funds to complete the transaction. Goods will not be sent out until this pre-authorization check has been completed. Your card will be debited upon acceptance of order.
If you are purchasing a voucher as a gift, make sure to double check the entered email address for delivery– you are responsible to do so and we are afraid we will not be held responsible if such a gift voucher is used by someone different than your recipient if the email entered is invalid. What is more, we may not be held responsible for any gift vouchers that are lost or used by someone other than your recipient following delivery.
We’re afraid we may not be held responsible for stolen, lost or annulled gift vouchers. Please confirm the receipt of their voucher by your recipient, as it is their responsibility to keep the gift voucher safe.
When you’ve made your purchase, we will send out your gift vouchers as soon as the payment has been cleared or on the indicated delivery date (if this comes later). We’re afraid we may not be held responsible for any delays, no matter their reason. From time to time, gift vouchers may get caught in spam filters, so please ask the recipient to check these. We cannot be held responsible if a gift voucher cannot be delivered to the recipient’s mailbox due to spam filters, firewalls, the capacity of the recipient’s mailbox or any other issues that remain outside of our control.
We recommend to lock your gift voucher to your ROCLAN account as soon as you can when you receive it in order to keep it safe. This can be done by logging into your ROCLAN account and going to “My Account” and entering the code into the gift voucher section. The voucher will be waiting for you in checkout during your next purchase.
When a gift voucher has been locked to an individual’s ROCLAN account, it becomes their property and may be used as full or part payment for product(s) on the ROCLAN Website.
After locking of a gift voucher to an individual’s account, we reserve the right to refuse further discussion regarding the gift voucher further with the individual who made the initial purchase.
Gift vouchers are valid for 24 months from purchase and may be used in multiple orders. After the period of 24 months, any remaining balance will be annulled.
More than one gift voucher can be used in a single order.
Gift vouchers can be used combined with other promotional and discount codes.
Gift vouchers cannot be used to make purchase of other gift vouchers.
If the value of your purchase is below the value of the gift voucher, your spend will be deducted and the remaining balance can be redeemed during your next purchase. If your order exceeds the value of the gift voucher, you can pay the remaining balance via another payment method.
When ROCLAN order is returned or cancelled and a gift voucher was used as full payment, you will be given your refund in gift vouchers (i.e., we will not refund you money in such a case). No monetary exchange will take place for returned or annulled orders made with gift vouchers.
When you part return or annul an ROCLAN order and a gift voucher was used as part payment, you will be issued the equivalent refund by way of money spent and gift vouchers to you in that order.
We reserve the right to change these terms and conditions at any time.
From time to time, we may offer promo codes applicable to any, or specific purchases made via the ROCLAN Website.
There are two ways of receiving a promo code:
We may send one to you through an email for reasons such as, without limitation, your birthday, your ROCLAN anniversary and student validation.
From time to time, we can offer promo codes on the ROCLAN Website that may be applied at checkout to receive a specific discount.
Only one promo code may be used in an order at one time.
A promo code may not be applied to an order after placement of that order.
A maximum spend limit of €500, £500, $600, DKK 4.000 (or equivalent local currency) pre-discount is applicable per order.
Some product category exclusions may be applicable, therefore we will let you know if you may not use your promo code on anything prior to completion of your purchase.
A maximum discount of 20% applies to all beauty products, regardless of the promo code value. If the promo code is expired, it may not be used.
We are afraid we may not hold responsibility once we have made a promo code available to you and we are not obliged to give you replacement if it gets lost and/or used by someone else as it will result in cancellation of the promo code.
If a promo code is offered on the ROCLAN Website and cannot be used properly due to fraud, tampering, technical issues or for other reasons that remain beyond our control which affects the running, management, security or fairness of the promo code, we hold the right to annul, amend or suspend the promo code.
Promo codes are not subject to being transferred and may not be exchanged for cash equivalents. If you receive a promo code, it may only be used by you on your own ROCLAN account for the purpose it was issued. You must keep it confidential and only use it to make your own orders on ROCLAN. Do not pass your code directly on to others or make it available to others (for instance, making it available on social media or on a forum). If we have a reason to believe that at any point of purchase or retrospectively you are abusing the use of promo codes in any manner (e.g., selling them to others), we reserve the right to annul your promo code or suspend/close your ROCLAN account without prior notice.
We reserve the right to change these terms and conditions at any time.
The promoter is ROCLAN ApS (LTD), Copenhagen, Denmark.
The material available on this Website is made available without any guarantees, conditions or warranties in regards to its accuracy. Unless it has been expressly stated to the contrary to the fullest legally permitted extent , ROCLAN and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties as well as other provisions that might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, resulting out of or related to use, inability to use, performance or failures of this Website or the Linked Sites and any content made available thereon, regardless of whether such damages could be foreseeable or come as a result of contract, tort, equity, restitution, by statute, at common law or in any other manner. This does not influence ROCLAN's liability for death or personal injury that is a result of its negligence, nor for fraudulent misrepresentation, misrepresentation as regards to a fundamental issue or any other liability that may not be subject to exclusion or limitation under applicable law.
You may link to our home page, under the condition that you do this in a manner that is fair and in accordance with legal provisions and does not damage our reputation or take advantage of it, however, you must not set up a link in such a manner as to make a suggestion of any form of association, approval or endorsement on our part where such does not exist.
You must not set up a link from any website that you do not own.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Except where it has been expressly recognized otherwise, all persons (this includes their names and images), third party trademarks as well as images of third party products, services and/or locations available on this Website are in no way related, linked or affiliated with ROCLAN and one should not depend on the existence of such a linkage or affiliation. Any trademarks/names available on this Website are the property of respective owners of the trademark. Where a reference is made to a trademark or brand name, it is done solely for the purpose of description or identification of products and services and in no manner constitutes an assertion that such products or services are endorsed by or linked to ROCLAN.
You express consent to indemnify, defend and hold harmless ROCLAN, its directors, officers, employees, consultants, agents, and affiliates, from claims of any and all third party, liability, damages and/or costs (this includes, but is not limited to, legal fees) arising from your use of this Website or breach of the Terms of Service provided.
ROCLAN shall be entitled in its absolute discretion at any time and without notice to amend, to remove or amend this Website’s Services and/or any page.
If any section of the Terms of Service is not forceable (this includes any terms in which we our liability to you is excluded), the enforceability of any other section of the Terms of Service will not influence all other paragraphs that remain in full force and effect. As far as possible where any clause/sub-clause or part of clause/sub-clause can be severed to render the remaining part valid, the clause will be subject to interpretation accordingly. Alternatively, you express consent that the clause shall be rectified and interpreted so that it closely resembles the original meaning of the clause /sub-clause as foreseen by law.
If you have a complaint regarding ROCLAN, please write to our Customer Care team :
via email here
via Instragram to Roclanofficial
via Facebook to www.facebook.com/ROCLAN/
In the improbable event that our Customer Care team are not able to resolve the complaint you have filed,and you remain unsatisfied following our complaints handling procedure, then you have the possibility to refer your complaint to the Danish Consumer Ombudsman being a certified Alternative Dispute Resolution Provider ( www.consumerombudsman.dk/). We will provide a response to any complaint referred to us by The Danish Ombudsman :
via post to The Danish Consumer Ombudsman, Carl Jacobsens vej 35, DK-2500 Valby (Tel: +45 4171 5151)
via email to firstname.lastname@example.org
Otherwise, you may be eligible to file your complaint on the EU Online Dispute Resolution platform available at www.ec.europa.eu/consumers/odr.
In case of your breach of these conditions and our lack of action, we will still remain entitled to use our rights and remedies in any other situation of your breach to these conditions.
The terms and conditions indicated herein shall be construed as per the laws of Denmark and in the case of any dispute or claim linked with these terms and conditions, that dispute or claim will be subject to exclusive jurisdiction of the Danish courts.
The Terms of Service indicated above make up the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements made between you and ROCLAN. Any waiver of a provision included in the Terms of Service will come into force only if made in writing and signed by a Director of ROCLAN.